At The Virtual Hub, we believe that taking care of our people is foundational to delivering great client experiences. When our Support Assistants are well, focused, and supported, they’re able to show up fully for your business.
That’s why we offer 15 days of paid leave per year to each Support Assistant. Whether it’s for a quick reset, a personal errand, or time to recover from illness, we encourage rest—and we’ve built it into how we support both you and our team.
Each Support Assistant starts accruing 1.25 days of paid leave per month from their official hire date. Sometimes this doesn’t match exactly with their start date on your account, and that’s okay. We’ll walk you through it if any questions come up.
How does this impact your billing?
You only pay for days your Support Assistant actually works.
Leave days—whether it’s sick leave, vacation, or official holidays—are already covered in your monthly subscription.
Here’s how your monthly fee is calculated:
(Hourly Rate × Weekly Hours) × 49 weeks ÷ 12 months
We use 49 working weeks per year (instead of 52) to account for:
- 15 days of paid leave, and
- 5 official company holidays: Dec 25, Dec 26, Jan 1, Holy Thursday, and Good Friday.
This keeps things simple on your end—no leave management or payroll tracking needed.
What if the timing of leave isn’t ideal for my business?
You have full visibility and control over leave requests.
Support Assistants submit a leave request in advance, and you can approve or decline based on your business needs. Once approved, we take care of everything behind the scenes—from HR tracking to adjusting billing.
What if my Support Assistant gets sick early on in our engagement?
If your Support Assistant needs to take multiple days off before enough leave has been accrued, we offer a few flexible options:
- Offsetting Hours – They can make up the missed time by working longer hours or on a weekend, with your approval.
- Advance/ Borrowed Leave – Up to 2 days of paid leave can be used in advance.
- Gift Leave – Some clients opt to generously offer paid time off as a goodwill gesture.
If none of these options fit, we’ll partner with you to find a solution that works.
What happens if my Support Assistant has existing leave credits from a previous client?
Many of our Support Assistants grow long-term careers with us and may carry over unused leave from a previous assignment. If that’s the case, and leave is requested during your engagement, we’ll simply move your billing date forward to balance the leave days already earned.
What if I end the contract and the Support Assistant has unused leave?
If the contract ends and there are unused leave days that built up during your engagement, we’ll factor that into the final account settlement—either through your security bond or remaining fees under the 30-day notice period.
If your Support Assistant had existing leave credits before starting with you and those were used during your time together, we’ll also adjust your billing date accordingly to reflect that value.